Returns & Replacement Policy
We want customers to receive the correct product in proper condition.
Please read this policy carefully before placing an order.
No Change-of-Mind Returns
Vantuko Store does not accept returns simply because a customer changes their mind, no longer wants the product, ordered without checking the description, or prefers another item after delivery.
We recommend reviewing product information, specifications, images, and usage details before ordering.
When a Replacement May Be Available
Replacement support may be available if you receive:
- A damaged product
- A defective product
- An incorrect product
- An item different from the product you ordered
The issue must be reported with the required evidence.
Unboxing Video Is Required
For replacement verification, you must record a clear, continuous unboxing video from the moment the sealed parcel is opened.
The video should clearly show:
- The parcel before opening
- The shipping label
- The sealed packaging
- The complete opening process
- The product received
- The visible damage, defect, or incorrect item
Videos recorded only after the parcel has already been opened may not provide enough evidence for verification.
How to Report an Issue
If there is a problem with your order:
- Contact Vantuko Store through WhatsApp or the Contact Page
- Provide your Order ID
- Explain the issue clearly
- Send the complete unboxing video
- Send clear photos where helpful
Our team will review the information provided.
Replacement Approval
If the issue is verified and qualifies under this policy, we will arrange a replacement for the affected product.
Replacement availability may depend on current stock.
If the same product is temporarily unavailable, our team will contact you regarding the available solution.
Items Not Eligible for Replacement
Replacement may not be approved where:
- The customer simply changed their mind
- The product has been misused or damaged after delivery
- Required evidence is unavailable
- The parcel was opened before the recording started
- The issue is related to normal wear, improper handling, or incorrect usage
- The reported issue does not match the submitted evidence
Product Condition
Please keep the product, original packaging, accessories, and parcel packaging until your replacement request has been reviewed.
Do not intentionally alter or dispose of the product before verification.
Incorrect Orders
If you receive an item different from the one shown on your confirmed order, send us the unboxing video and Order ID.
Once verified, we will assist with replacement of the incorrect item.
Replacement Shipping
Where a replacement is approved because Vantuko Store supplied a verified damaged, defective, or incorrect item, our support team will explain the replacement delivery process.
Contact Support
For replacement assistance, contact us through the Vantuko Store Contact Page or WhatsApp support and include your Order ID.