Privacy Policy
At Vantuko Store, we respect your privacy and are committed to protecting the personal information you share with us while browsing our website, placing an order, or contacting our support team.
This Privacy Policy explains what information we collect, how we use it, and how we handle your information when you use our website.
Information We Collect
When you place an order, contact us, create an account, or use certain features of our website, we may collect information such as:
- Your name
- Mobile or WhatsApp number
- Email address
- Billing and delivery address
- Order details
- Payment-related information provided through the available checkout method
- Messages or inquiries sent to our support team
- Basic website usage and technical information such as browser type, device information, and cookies
We only collect information that is reasonably required to process orders, provide customer support, improve our website, and operate our store.
How We Use Your Information
Your information may be used to:
- Process and confirm your orders
- Arrange delivery across Pakistan
- Contact you regarding order confirmation or delivery
- Provide customer support
- Handle replacement requests
- Send important updates related to your order
- Improve our products, website, and shopping experience
- Prevent misuse, fraud, or suspicious activity
- Send marketing updates where you have chosen to receive them
Order & Delivery Information
To complete your order, necessary information such as your name, phone number, delivery address, and order details may be shared with courier or delivery service providers.
We only share the information required to process and deliver your order.
Payment Information
Available payment methods are displayed during checkout.
Where a third-party payment provider is used, payment processing may be subject to that provider’s own privacy and security policies. Vantuko Store does not intentionally store sensitive card information unless technically required by an authorized payment system.
Cookies
Our website may use cookies and similar technologies to remember preferences, improve website functionality, understand visitor activity, and provide a smoother shopping experience.
You may control or disable cookies through your browser settings, although some website features may not function correctly without them.
Data Security
We take reasonable measures to protect customer information from unauthorized access, misuse, loss, or disclosure.
However, no online platform or transmission method can guarantee absolute security.
Marketing Communications
If you subscribe to Vantuko updates, we may send information about new products, offers, or store updates.
You can unsubscribe from promotional emails at any time.
Third-Party Services
Our website may use third-party services for functions such as:
- Payment processing
- Website hosting
- Analytics
- Email communication
- Courier and delivery services
These services may process limited information required to perform their functions.
Your Information
If you believe your personal information is incorrect or would like to request an update regarding information held by Vantuko Store, please contact our support team.
Changes to This Privacy Policy
We may update this Privacy Policy when our website, services, or business practices change.
The latest version published on this website will apply.
Contact Us
For privacy-related questions, please contact Vantuko Store through our Contact Page, WhatsApp, or official support email.